Our expert staff, trained and specializing in the disciplines of housekeeping, maintenance, hotel operations, and employee wellness are closely monitoring the CDC guidelines to ensure that we are relying on the most up-to-date expert knowledge.
Eagle County Public Health Order
As of March 5, 2020, the Eagle County Public Health Order has been updated regarding COVID-19 to adopt statewide orders, along with additional requirements specific to the local community. The new order is effective immediately and Eagle County is now at a Yellow Level.
– All visitors are to be free of any symptoms consistent with COVID-19 for 14 days prior to arrival in Eagle County.
– Private gatherings are limited to 2 households up to 10 people
– 50% occupancy at indoor restaurants of up to 50 people
– Maintain 6ft distance when dining in public outdoors
– 50% occupancy at gyms
– 50% occupancy at retail stores
– 50% occupancy for personal services (ex. spa)
– Face coverings are required in public indoor spaces except while seated to dine
– Face coverings are required outdoors in Vail, Lionshead, and Beaver Creek Villages and when you cannot maintain 6ft distance in other towns
– Face coverings are required to cover the mouth and nose while in the ski lift line
Five Commitments of Containment:
- I will maintain 6 feet of distance
- I will wash my hands often
- I will cover my face in public
- I will stay home when I am sick
- I will get tested immediately if I have symptoms
Our Approach to Cleanliness
Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.
Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use hospital-grade products that are tested by the CDC, and are EPA-registered disinfectants ensuring both effectiveness and safety.
Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, countertops, and shared lobby spaces.
Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers. Some items in our lobby, such as books and magazines, have gone away in favor of a cleaner environment. Our shared lobby food and beverage amenities will be discontinued and replaced with single-service offerings where appropriate.
Guest Rooms: Each room undergoes our rigorous multi-point inspection process to ensure consistency in the procedure. In our rooms, you may see that throw-pillows, bolsters, and accent pillows have been removed. Instead of heavy linen at the Poste Montane Lodge, an all-white duvet that is removed and washed between each stay is used. For your safety and the health of our employees we will not be entering your room during the duration of your stay.
Travel with Confidence:
NEW Relaxed Cancellation and Deposit Policies
We appreciate that you want to vacation with us, but given these uncertain times, committing to travel plans can be a challenge. Book with confidence with our new relaxed cancellation and deposit policies:
Summer Relaxed 24 Hour Cancellation and Deposit Policy (April 15 – November 20)
Final payment is due just 24 hours prior to arrival, at which time the stay is non-refundable.
Winter Relaxed 30 Day Cancellation and Deposit Policy (November 21 – April 14)
Just a 10% deposit is due at time of booking. Final payment is due 30 days prior to arrival, at which time the stay is non-refundable.
Travel Ban or Closure Policy
Poste Montane Lodge’s responsibility to our guests is to provide luxury accommodations and elevated hospitality services. Poste Montane Lodge is not responsible for a guest’s inability or decision not to travel due to travel bans outside of Eagle County, quarantines, sickness, or the closure of ski resorts. It is the responsibility of the guest to monitor their ability to travel, and to manage their reservation accordingly. Poste Montane Lodge will adhere to our deposit and cancellation policies. The only instance in which a full refund will be warranted is in the case of a government ordered ban on short-term rentals at our destination, prohibiting Poste Montane Lodge from honoring a guest’s reservation.
Ski Season 2020/2021
Our beautiful resort is looking to keep its visitors as safe and healthy as can be this winter ski season!
Beaver Creek Mountain will be utilizing a reservation-based system for all ski pass and day ticket holders in order to comply with social distancing guidelines. Please visit the following website for more information: https://www.epicpass.com/info/winter-experience.aspx